How ZOE automated DSR management and reduced manual work by over 95%

The Challenge

ZOE’s rapid business growth led to a steady increase in the volume and complexity of data it collects and processes — including highly sensitive personal health, wellness, and diet information. This required close attention to privacy, but the company’s manual approach to Data Subject Request (DSR) handling was time-consuming, unscalable, and placed heavy demands on engineering resources.

ZOE needed a scalable privacy platform that could:

• Automate DSR handling without manual intervention from IT or Engineering
  
• Build custom integrations into a complex network of systems with secured connectors
  
• Enable reporting on large files with highly sensitive data

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Why ZOE Chose MineOS

After evaluating solutions, ZOE selected MineOS for:

• Automation-first approach - Eliminating manual DSR handling while ensuring sensitive data is managed securely and efficiently
• Ease of use – A simple, user-friendly interface accessible to non-technical users
• Flexibility – Support for custom integrations and identifiers to fit ZOE’s complex environment

Solution & Implementation

MineOS worked closely with ZOE to build a solution purpose-built for their needs:

• Automated Data Discovery – Implemented continuous scanning and reporting for regulated data, including large files with sensitive health information.
• Automated DSR Handling – Replaced manual processing of highly sensitive data with an end-to-end orchestration framework, ensuring secure, compliant, and efficient request fulfillment.
• Custom Privacy Portal – Built a dedicated portal for customers to view, manage, and control their personal data.
• Secure Custom Integrations – Connected all required internal systems with secured connectors and workflows tailored to ZOE’s environment.

The Results

ZOE transformed their privacy operations with MineOS:

• 95%+ reduction in manual work – Eliminated nearly all manual DSR processing through automation.
  80%+ faster handling time – Streamlined fulfillment reduced request turnaround time dramatically.
• 5+ hours saved weekly for engineering – Freed up valuable developer resources for higher-priority work.

Scalable, future-proof privacy operations – Built an adaptable framework that evolves with new features and business growth.

Conclusion

By partnering with MineOS, ZOE transformed their privacy operations from a slow, manual process into an agile, automated system purpose-built for their needs. With custom integrations, secure workflows, and a customer-facing privacy portal, ZOE achieved both operational efficiency and regulatory peace of mind — all while freeing their teams to focus on growth and innovation.

About ZOE

ZOE is a science-based nutrition company on a mission to improve the health of millions by understanding and responding to each person’s unique biology. Combining cutting-edge research, at-home testing, and an advanced AI-powered app, ZOE delivers personalized insights and recommendations to help people eat for their bodies. Founded in 2017, ZOE’s team of scientists, engineers, and nutrition experts work with world-class research partners to bring the latest science into everyday life.