Industry
Retail
Products used
DSR Automation
Founded In
2008
Headquarters
US & Canada
Social Media
The Challenge
With millions of sales each year, GlassesUSA.com handles vast volumes of sensitive customer data - from payment details to personal identifiers. Their privacy program was solid, but their previous DSR handling tool was slowing them down.
Processing each request could take up to 30 minutes, requiring the product team to block out hours every week just to stay compliant.
“Before Mine, it took a long, long time to close a DSR request. We had to block and allocate hours and hours a week for all the requests, but eventually when we saw the amount of time it was taking, we knew we had to look for a better solution.”
— Nisso Shitrit, Product Manager, GlassesUSA.com
Why GlassesUSA Chose MineOS
When reviewing potential vendors, two things made MineOS stand out:
- Clean, intuitive UI – “As someone with a product design background, the Mine UI really works. It’s simple and doesn’t overwhelm you, which isn’t something I saw when looking at other options.”
- A team that feels like a partner – “Gal, Stas, Danny, and everyone were so easy to work with — so genuine and nice. It didn’t feel like they were just trying to get our business and be done with it.”
- Fast to deploy and easy to use – No complicated setup, no heavy IT involvement, and built-in scalability to handle future privacy regulations.
Solution & Implementation
MineOS worked closely with GlassesUSA.com to replace their slow, manual process with a fully automated, scalable privacy solution:
- End-to-end automation of DSR handling – Eliminated the need for manual processing, reducing handling time by over 3X.
- Seamless integrations – Connected MineOS to the SaaS tools containing customer data, without requiring IT resources.
- Rapid deployment – Went live in less than a week, allowing the product team to see results almost immediately.
- Scalable for future regulations – Built with flexibility to adapt to changing global privacy laws.
User-friendly interface – Designed to keep privacy workflows simple and intuitive, making it easy for teams to adopt.
“If our experience is anything like the norm, I’d recommend everyone to give Mine a try. I really appreciate how responsive everyone has been during the entire process. Not just when we were buying, but as customers — the Mine team checks in, walks us through new features, and is genuinely invested in our privacy program.”
Nisso Shitrit
Product Manager, GlassesUSA.com
The Results
By switching to MineOS, GlassesUSA.com achieved:
- 3X more efficient DSR handling – Reduced request processing time from up to 30 minutes to just a few minutes.
- Go-live in under a week – Rapid time to value with minimal disruption.
Hours saved weekly – Freed the product team from manual work, enabling them to focus on higher-value priorities.
Conclusion
For GlassesUSA.com, MineOS transformed DSR handling from a time-draining, manual process into an efficient, automated operation. The combination of a clean, intuitive UI, fast deployment, and genuine, ongoing partnership from the MineOS team has made privacy compliance faster, easier, and future-ready.
About GlassesUSA.com
GlassesUSA.com is a leading online eyewear retailer, delivering high-quality prescription glasses, sunglasses, and contact lenses directly to consumers in the US and Canada. Known for its wide selection, affordable prices, and commitment to customer satisfaction, GlassesUSA.com combines e-commerce innovation with exceptional service to make eyewear shopping convenient, accessible, and stylish.
Products used
DSR Automation
Industry
Retail
Founded In
2008
Headquarters
US & Canada
Social Media
The Challenge
With millions of sales each year, GlassesUSA.com handles vast volumes of sensitive customer data - from payment details to personal identifiers. Their privacy program was solid, but their previous DSR handling tool was slowing them down.
Processing each request could take up to 30 minutes, requiring the product team to block out hours every week just to stay compliant.
“Before Mine, it took a long, long time to close a DSR request. We had to block and allocate hours and hours a week for all the requests, but eventually when we saw the amount of time it was taking, we knew we had to look for a better solution.”
— Nisso Shitrit, Product Manager, GlassesUSA.com
Why GlassesUSA Chose MineOS
When reviewing potential vendors, two things made MineOS stand out:
- Clean, intuitive UI – “As someone with a product design background, the Mine UI really works. It’s simple and doesn’t overwhelm you, which isn’t something I saw when looking at other options.”
- A team that feels like a partner – “Gal, Stas, Danny, and everyone were so easy to work with — so genuine and nice. It didn’t feel like they were just trying to get our business and be done with it.”
- Fast to deploy and easy to use – No complicated setup, no heavy IT involvement, and built-in scalability to handle future privacy regulations.
Solution & Implementation
MineOS worked closely with GlassesUSA.com to replace their slow, manual process with a fully automated, scalable privacy solution:
- End-to-end automation of DSR handling – Eliminated the need for manual processing, reducing handling time by over 3X.
- Seamless integrations – Connected MineOS to the SaaS tools containing customer data, without requiring IT resources.
- Rapid deployment – Went live in less than a week, allowing the product team to see results almost immediately.
- Scalable for future regulations – Built with flexibility to adapt to changing global privacy laws.
User-friendly interface – Designed to keep privacy workflows simple and intuitive, making it easy for teams to adopt.
“If our experience is anything like the norm, I’d recommend everyone to give Mine a try. I really appreciate how responsive everyone has been during the entire process. Not just when we were buying, but as customers — the Mine team checks in, walks us through new features, and is genuinely invested in our privacy program.”
Nisso Shitrit
Product Manager, GlassesUSA.com
The Results
By switching to MineOS, GlassesUSA.com achieved:
- 3X more efficient DSR handling – Reduced request processing time from up to 30 minutes to just a few minutes.
- Go-live in under a week – Rapid time to value with minimal disruption.
Hours saved weekly – Freed the product team from manual work, enabling them to focus on higher-value priorities.
Conclusion
For GlassesUSA.com, MineOS transformed DSR handling from a time-draining, manual process into an efficient, automated operation. The combination of a clean, intuitive UI, fast deployment, and genuine, ongoing partnership from the MineOS team has made privacy compliance faster, easier, and future-ready.
About GlassesUSA.com
GlassesUSA.com is a leading online eyewear retailer, delivering high-quality prescription glasses, sunglasses, and contact lenses directly to consumers in the US and Canada. Known for its wide selection, affordable prices, and commitment to customer satisfaction, GlassesUSA.com combines e-commerce innovation with exceptional service to make eyewear shopping convenient, accessible, and stylish.
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Risk, Compliance, and AI?
Why Customers Love MineOS
״MineOS is an excellent end-to-end solution for privacy compliance - from third-party risk and dynamic data mapping to automated DSRs and ongoing risk control. It delivers strong value and outstanding support.״
"Overall, MineOS has been an excellent partner for our DSR handling needs, and we would highly recommend their platform to other businesses seeking to streamline their compliance processes."
"MineOS helped us bring order to the chaos and advance our data management efforts with a focus on privacy protection. The UI is simple, support is responsive, and the efficiency gains were highly impactful."
Why Customers Love MineOS
״MineOS is an excellent end-to-end solution for privacy compliance - from third-party risk and dynamic data mapping to automated DSRs and ongoing risk control. It delivers strong value and outstanding support.״
"Overall, MineOS has been an excellent partner for our DSR handling needs, and we would highly recommend their platform to other businesses seeking to streamline their compliance processes."
"MineOS helped us bring order to the chaos and advance our data management efforts with a focus on privacy protection. The UI is simple, support is responsive, and the efficiency gains were highly impactful."