Understanding Subject Rights Requests: A Gartner Market Guide

Samer Kamal
Samer Kamal
May 8, 2023
min read
Understanding Subject Rights Requests: A Gartner Market Guide

As data privacy regulations continue to expand and evolve, organizations face increasing pressure to ensure that they are properly handling data subject rights requests (SRRs). These requests, which give individuals the right to access, correct, delete, or restrict the use of their personal information, can be complex and time-consuming to fulfill. The new market guide from Gartner, "Market Guide for Subject Rights Requests," provides valuable insights into how organizations can effectively manage SRRs.

Here are three key takeaways from the report:

  1. Automation is essential for efficient SRR management

The sheer volume of SRRs that organizations receive makes it difficult to manually process each one. Automation can help organizations handle these requests in a more efficient and cost-effective manner. The Gartner report recommends that organizations invest in solutions that enable the automation of common SRR processes, such as identity verification, data retrieval, and response communication.

  1. Data standardization is critical for effective SRR fulfillment

People, or “data subjects,” as they are referred to in data privacy regulations, often require specific information about their personal data in order to understand how it is being used and whether it is being handled properly. To fulfill SRRs effectively, organizations should provide data subjects with standardized reports that clearly outline the data being held, the purposes for which it is being used, and any other relevant details. These reports should be understandable and transferable, allowing data subjects to take their data with them if they choose to switch providers.

  1. SRR management requires collaboration across departments and teams

SRRs can involve multiple stakeholders across an organization, including legal, IT, and customer service teams. To effectively manage SRRs, organizations should establish clear processes and workflows that enable collaboration across these teams. This can help ensure that SRRs are handled consistently and efficiently, while also minimizing the risk of errors or data breaches.

As the number of SRRs continues to grow, organizations must prioritize effective and innovative SRR management to comply with data privacy regulations and maintain the trust of their customers. By investing in automation, data standardization, and cross-functional collaboration, organizations can better handle SRRs and ensure that they are meeting their obligations under privacy laws.

In the words of the Gartner report, "the goal is to provide a low-friction and high-quality experience for data subjects, while managing the costs and risks associated with SRR fulfillment."

We're proud to have MineOS featured as part of this report. MineOS is a powerful platform that helps organizations automate their SRR process, saving time and reducing costs while ensuring compliance with privacy regulations around the world. Contact us to learn more about MineOS and how it can benefit your organization.